Factors Such as Timely Delivery, Order Accuracy, Billing Accuracy, and Merchandise

question 55

Multiple Choice

Factors such as timely delivery, order accuracy, billing accuracy, and merchandise quality are part of which dimension in online satisfaction and dissatisfaction?

• A) security and privacy
• B) fulfillment and reliability
• C) customer service
• D) website design and interaction
• E) all of the above

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Definitions:

Defense Mechanism

Psychological strategies employed unconsciously to protect oneself from anxiety or unacceptable thoughts and feelings.

Splitting

A defense mechanism in psychoanalysis where an individual views others or themselves as all good or all bad, lacking nuance.

Psychoanalytic Approaches

Therapy modalities based on Freudian concepts that explore unconscious motivations and early childhood experiences affecting current behaviors.

Personality Dynamics

The complex interplay of factors and forces within an individual that contribute to their characteristic patterns of thoughts, feelings, and behaviors.