Which of the Following Statements Is FALSE Regarding Problem Recognition

question 12

Multiple Choice

Which of the following statements is FALSE regarding problem recognition?

• A) Problem recognition is the first stage in the consumer decision process.
• B) Only when the desired state is greater than the actual state will a problem exist.
• C) Problem recognition is the result of a discrepancy between a desired state and an actual state that is sufficient to arouse and activate the decision process.
• D) Without recognition of a problem, there is no need for a decision.
• E) All of the above are true regarding problem recognition.

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Definitions:

Quality Costs

Expenses incurred to prevent, detect, and correct defects in products or services, including costs of warranty and rework.

Appraisal Cost

Expenses associated with the evaluation and inspection of products to ensure quality standards.

Value-added Activity

An operation or process that increases the worth of a product or service, directly contributing to meeting customer requirements.

Essential Value

The inherent or fundamental worth of an asset, product, or service, often considered irrespective of market value or price.