How Can an Organization Provide Superior Customer Value to Customers

question 2

Multiple Choice

How can an organization provide superior customer value to customers?

• A) by conducting market research
• B) by offering its products at the lowest price
• C) by offering extended warranty coverage on products
• D) by doing a better job of anticipating and reacting to customer needs than the competition does
• E) by offering more variations of a product

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Definitions:

Oral Contract

A legally binding agreement made through spoken words and commitments rather than in writing.

Statute of Frauds

A legal principle requiring certain types of contracts to be in writing and signed by the party being charged to be enforceable.

Statute of Frauds

The Statute of Frauds is a legal principle that requires certain types of contracts to be written and signed to be enforceable.

Confirmation

The act of validating or verifying that something is true or accurate, often through official or formal acknowledgment.