How Can an Organization Provide Superior Customer Value to Customers

question 2

Multiple Choice

How can an organization provide superior customer value to customers?

• A) by conducting market research
• B) by offering its products at the lowest price
• C) by offering extended warranty coverage on products
• D) by doing a better job of anticipating and reacting to customer needs than the competition does
• E) by offering more variations of a product

Understand the federal actions taken to improve safety in chemical facilities post-incident.

Comprehend the concept of corporate social responsibility and its impact on business profitability.

Know the key legislation addressing workplace safety and health hazards in the U.S.

Recognize the visibility and nature of workplace hazards.

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Definitions:

Responsible

Having an obligation to do something, or having control over or care for someone, as part of one’s job or role.

Life Events

Significant occurrences in an individual's life, which can include milestones, transitions, or any event having a major impact on one's personal development.

Attitude-Improving Feedback

Constructive feedback provided with the intention of positively influencing someone's attitude or behavior.

Opinions

Personal views, beliefs, or judgments not necessarily based on facts or knowledge.