Examine the Words And/or Phrases for Each Question Below and Determine

question 50

Short Answer

Examine the words and/or phrases for each question below and determine the relationship among the majority of words/phrases. Choose the option which does not fit the pattern.
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Understand the principles of customer orientation and how it drives company strategies.

Recognize the role and impact of customer service and relationship management in building brand loyalty.

Identify different strategies for engaging with customers, including the use of technology.

Comprehend the significance and application of the GAP Model in customer expectations management.

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Definitions:

Homo Antecessor

Early humans living in about 1.2 mya to 800,000 years ago; some scientists believe that they should be classified with Homo heidelbergensis.

Indonesia

A Southeast Asian country consisting of more than seventeen thousand islands, including Sumatra, Java, and parts of Borneo and New Guinea, known for its diverse cultures, languages, and landscapes.

Genus Homo

The biological genus that includes modern humans (Homo sapiens) and several other extinct human species, characterized by bipedalism, large brains, and tool use.

Habilis

Homo habilis, an early human species known for its use of stone tools, which lived approximately 2.1 to 1.5 million years ago.