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The authors of your text describe the history behind a clever experiment conducted by Richard Nisbett and Tim Wilson (1977) .Lacking inspiration when trying to design the experiment,the researchers decided that noise outside their office door was distracting them.In a flash of insight,they decided to use noise as a distraction in their experiment,and predicted that distracting noises would influence participants' judgments,even though they didn't know they were distracted by the noise.Results of the actual experiment showed that although participants' ratings of a film were not affected by distracting noises,participants erroneously thought they were.This anecdote provided by your authors demonstrates that
Routine Reply
A standard or typical response given to frequently asked questions or common situations.
Positive Message
Communication that conveys optimism, encouragement, or good news, often used to motivate or reassure the recipient.
Customer Complaint
Feedback from a customer expressing dissatisfaction with a product or service.
Exaggerated Apology
An apology that is overly expressive or dramatic, often going beyond what is necessary to make amends.
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