Recall That Participants in Michael Kahn's (1966)experiment Were Insulted by an Alleged

question 151

Multiple Choice

Recall that participants in Michael Kahn's (1966) experiment were insulted by an alleged medical technician who was taking some physiological measurements.Half of the participants were given the chance to vent their hostility,and half were not.Those who were allowed to vent their hostility by complaining to the technician's supervisor

• A)demonstrated an increase in physiological arousal after they complained.
• B)expressed even more dislike for and hostility toward the technician.
• C)demonstrated a decrease in physiological arousal.
• D)agreed to do a favor for the technician.

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Definitions:

Inseparability

A characteristic of services that highlights the simultaneous production and consumption, making separation of service from the provider impossible.

Inventory

The total amount of goods and materials held in stock by a business, warehouse, or other entity.

Sharing Economy

An economic system in which assets or services are shared between private individuals, either free or for a fee, typically by means of the Internet.

Peer-To-Peer

A communications model that is decentralized, where every participant has equal capabilities, and both parties can start a communication session.