According to Research on the Effects of Apologies in Reducing

question 60

Multiple Choice

According to research on the effects of apologies in reducing later aggression (Ohbuchi,Kameda,& Agarie,1989) ,which of the following statements is true about the effects of apologies? Apologies

• A)are most effective if the offender can also right the wrong.
• B)accompanied by an admission of responsibility are the most effective of all.
• C)are more effective when made in public than when made in private.
• D)serve to reduce dissonance in both the giver and the receiver.

---

Definitions:

Market Segments

Divisions within a market that are identified by specific needs and characteristics, allowing for targeted marketing strategies.

Profit

The money left after a for-profit organization subtracts its total expenses from its total revenues and is the reward for the risk it undertakes in marketing its offerings.

ROI

Return on Investment, a financial metric used to measure the efficiency and profitability of an investment.

Demographic Segmentation

The segmentation of a market into different groups according to factors like age, gender, income, occupation, and education levels.