Kevin Is Told That If He Works for 5 Days

question 160

Multiple Choice

Kevin is told that if he works for 5 days at a telemarketing job,he can expect to earn $100 a day on commission alone.When he gets his paycheck at the end of the week,it comes to only about $80 per day.He's very upset even when he finds out that his coworkers all made only about $60 each per day.This is an example of

• A)catharsis.
• B)unfulfilled expectations leading to frustration.
• C)instrumental aggression.
• D)dispositional frustration.

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Definitions:

Force-Field Analysis

Force-Field Analysis is a tool used to identify and analyze the forces that support or hinder a particular change initiative, facilitating decision-making in organizational environments.

Future State

The envisioned or planned condition of an organization, system, or situation at a specific future point in time, highlighting intended improvements or changes.

HRM

Human Resource Management, the strategic approach to managing a company's employees to foster a productive and satisfying work environment.

Strategic Change

The process of implementing significant adjustments in an organization's strategy to respond to internal or external shifts and improve performance.