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Identify various marketing strategies, including the marketing concept and relationship marketing, focusing on customer satisfaction.
Understand the concepts and functions of short-term, long-term, and working memory.
Identify and explain strategies for enhancing memory capacity, such as chunking and maintenance rehearsal.
Recognize the components of Alan Baddeley's working memory model and their functions.

Definitions:

Market Efficiency

A financial market theory suggesting that asset prices fully reflect all available information, making it impossible to consistently achieve higher returns.

Insider Trading

The illegal practice of trading on the stock exchange to one's own advantage through having access to confidential information.

Security Prices

The market value for tradable financial instruments such as stocks, bonds, and derivatives at any given time.

Efficient-Market Hypothesis

The theory that all available information is already reflected in securities prices, therefore making it impossible to consistently achieve higher returns than the overall market.

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