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Your neighbors have asked you to watch their 2-month-old baby while they go to the movies. As you talk, their baby is most interested in your speech when you
Internal Failure
Costs incurred due to defects in goods or services before they are delivered to the customer, including scrap and rework expenses.
External Failure
Costs incurred when a product or service fails after being delivered to the customer, leading to returns, repairs, or recalls.
Financial Measures
A term referring to various metrics used to assess, compare, and track the financial health or performance of a business.
Lag Indicators
Metrics that reflect the results of activities, showing the outcome of past actions and performance.
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