Rachel Is a Systems Analyst Working on an Update to the Customer

question 112

Multiple Choice

Rachel is a systems analyst working on an update to the customer update system.Which of the following might be the best group to interview?

• A)At least one customer service agent (CSA), at least one shift supervisor, and the CSA department manager
• B)Three shift supervisors and the department manager
• C)Three customer service agents (one with less than one year experience; one with one to five years of experience and one with over five years of experience, and the finance vice president
• D)Three shift supervisors from the customer service department; a shift manager from the call center; and a shift manager from the stockroom.
• E)A manager in the human resources department

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Definitions:

Sorting Cards

A cognitive task that involves categorizing cards based on different attributes, such as color or shape, often used to measure executive function and cognitive flexibility.

Cultural Exposure

Cultural Exposure involves experiencing and being influenced by the customs, practices, and traditions of cultures different from one's own.

Mathematical Skill

The ability to perform calculations, understand mathematical concepts and theories, and solve mathematical problems.

Verbal Explanations

The process of making something clear or understandable through spoken or written language.