Rachel Is a Systems Analyst Working on an Update to the Customer

question 112

Multiple Choice

Rachel is a systems analyst working on an update to the customer update system.Which of the following might be the best group to interview?

• A)At least one customer service agent (CSA), at least one shift supervisor, and the CSA department manager
• B)Three shift supervisors and the department manager
• C)Three customer service agents (one with less than one year experience; one with one to five years of experience and one with over five years of experience, and the finance vice president
• D)Three shift supervisors from the customer service department; a shift manager from the call center; and a shift manager from the stockroom.
• E)A manager in the human resources department

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Definitions:

Peeling Paint

The result of paint detaching from the underlying surface, often due to moisture, wear, or improper application, leading to exposure of the material beneath.

Environmental Mercury

Mercury in the environment that can come from natural and anthropogenic sources, posing risks to wildlife and humans.

Fluorescent Light Tubes

Light sources that operate by exciting mercury vapor, which in turn produces short-wave ultraviolet light that causes a phosphor coating on the inside of the tube to glow.

Nutrient Inputs

The addition of essential nutrients into an ecosystem, naturally or through human intervention, to support the growth of its living organisms.