Andrea Is Designing a Series of User Interfaces for a CRM

question 49

True/False

Andrea is designing a series of user interfaces for a CRM system.As part of the process of developing the user interfaces,she can go back and forth between various steps of use scenarios,interface structure diagrams,interface standards,interface design prototypes,and interface evaluations.

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Definitions:

Expert Power

A form of influence derived from possessing knowledge, skills, or expertise that others depend on or value highly.

Effectiveness

The degree to which objectives are achieved and the extent to which targeted problems are solved.

Rational Persuasion

The use of logical arguments and factual evidence to convince someone of a viewpoint.

Emergent Leader

An individual who naturally takes on a leadership role within a group, often recognized through their actions or influence rather than formal appointment.