Developing and Maintaining Long-Term,cost-Effective Exchange Relationships with Individual Customers,suppliers,employees,and Other

question 3

Multiple Choice

Developing and maintaining long-term,cost-effective exchange relationships with individual customers,suppliers,employees,and other partners for mutual benefit characterizes

• A)relationship management.
• B)customer satisfaction.
• C)relationship marketing.
• D)interpersonal consumer relationships.

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Definitions:

Commitment probability

The likelihood that an individual will remain dedicated to a task, goal, or relationship over time.

Variant of authority decisions

Different forms or approaches to making decisions based on established power or authority within an organization.

Vroom, Yetton, and Jago

A model of decision-making that focuses on leadership and outlines how leaders can evaluate the situation and determine the level of involvement from subordinates in the decision-making process.

Manager sharing the problem

A leadership approach where managers involve their team in problem-solving processes to encourage ownership and diverse input.