Sesika Is a New Customer Service Agent at a Leading

question 121

Multiple Choice

Sesika is a new customer service agent at a leading computer service center.She usually spends a lot of time on her calls,trying to resolve the issues of every customer.During the course of a call with a customer,a technical snag caused disturbances in her audio device;thus,making it difficult for the customer to respond to her queries.The issue however remained unresolved.Which of the following is a primary reason for the non-resolution in this case?

• A)The length of the call
• B)The noise during the call
• C)The inexperience of the customer service agent
• D)The customer at the call

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Definitions:

Recreation

Actions taken for fun, relaxation, or happiness during non-working hours.

Ecotourism

Responsible travel to natural areas that conserves the environment and improves the well-being of local people.

Recreation

Activities or experiences carried out for enjoyment, leisure, or relaxation in free time.

Leisure

Refers to free time not taken up by work, chores, or obligations, typically used for rest, recreation, or personal interests.