When a Business Employs an Outside Company to Handle All

question 49

Multiple Choice

When a business employs an outside company to handle all customer correspondence and phone calls,the business is _____ its customer service department.

• A)outsourcing
• B)branding
• C)cybersquatting
• D)shrinking

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Definitions:

Client-Visits

The number of times clients come to a business location or are contacted for service purposes within a given time frame.

Activity Variance

The difference between the expected amount of activity and the actual activity level, often used in budgeting and forecasting.

Selling and Administrative Expenses

Costs not directly tied to the production of goods or services, including sales, marketing, and administrative functions.

Units

Represents a measure of quantity or volume, often used in production, inventory, or accounting contexts.