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The incentive of holding excess reserves is equal to
Acquire a New Customer
The process of attracting and converting prospects into someone who makes a purchase and becomes a client of the business.
Existing Customer
An individual or business that has previously purchased goods or services from a company, distinguishing them from new or potential customers.
Frederick Reichheld
A business strategist best known for his work on customer loyalty, including the development of the Net Promoter Score (NPS) as a measure of customer loyalty and satisfaction.
Customer Repurchase Rates
The frequency or likelihood with which a company's customers buy its products or services again.
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