A Study of 10,000 End-Users in the Insurance Industry in the United

question 46

True/False

A study of 10,000 end-users in the insurance industry in the United States found that only a small percentage of the users allowed the system work processes to become habits or norms.

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Definitions:

Organizational Climate

The general perception or 'feel' of the workplace environment as perceived by employees, influenced by management practices, policies, and culture.

Stable

Characterizes something that is not likely to change or falter; having consistency or permanence.

Organizational Unfairness

Perceptions or experiences of inequity, bias, or injustice within a workplace or institution, often leading to dissatisfaction, demotivation, or conflict among employees.

Stress And Strain

In psychology, stress refers to the emotional and physical response to a demand or threat, while strain is the wear and tear the body experiences as a result of prolonged stress.