Stephen Listened to the Agent Explain the Process of Filing

question 10

Essay

Stephen listened to the agent explain the process of filing a claim with the company,getting an estimate on the damage,and getting his car repaired.He counted about six steps as the agent talked.He made mental notes about the steps he needed to follow and repeated them to the agent.Now he is trying to keep these steps in his working memory as he drives his damaged car home.He doesn't have his phone or other electronics for making notes and he's tight on time.
Describe two different procedures Stephen might use to keep the information activated in his working memory.Explain pros and cons of each strategy.

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