Stephen Listened to the Agent Explain the Process of Filing

question 10

Essay

Stephen listened to the agent explain the process of filing a claim with the company,getting an estimate on the damage,and getting his car repaired.He counted about six steps as the agent talked.He made mental notes about the steps he needed to follow and repeated them to the agent.Now he is trying to keep these steps in his working memory as he drives his damaged car home.He doesn't have his phone or other electronics for making notes and he's tight on time.
Describe two different procedures Stephen might use to keep the information activated in his working memory.Explain pros and cons of each strategy.

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Definitions:

Faulty Thinking

Cognitive distortions or irrational patterns of thinking that negatively influence one’s perceptions and decision-making.

Community Setting

A social environment outside of institutional or hospital care where individuals live, work, and interact.

Symptom Management

The practice of implementing strategies or treatments to alleviate or reduce the severity of symptoms caused by an illness or condition.

Medication Education

The process of teaching individuals about the proper use, effects, and management of their medications.