The Owner of a Small Auto Repair Shop Knowingly Installs

question 83

Multiple Choice

The owner of a small auto repair shop knowingly installs a used water pump in your car and tells you it is "brand new." This is:

• A)fraud.
• B)duress.
• C)innocent misrepresentation.
• D)breach of contract.

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Definitions:

Customer Interaction

The communication and engagement between a business and its customers, crucial for understanding customer needs and improving service or product.

Ethical

Pertaining to moral principles that govern a person's behavior or the conducting of an activity, emphasizing rightness and fairness.

Social Dilemmas

Situations in which individual decisions for personal gain lead to outcomes that are suboptimal for the collective group.

Stakeholders

Individuals or groups that have an interest in the decisions and activities of an organization and can be affected by its outcomes.