To Increase the Effectiveness of Communication Between the Small Business

question 119

Multiple Choice

To increase the effectiveness of communication between the small business owner and his/her employees,he/she should practice:

• A)selective listening.
• B)being more sympathetic when listening.
• C)giving as much information as possible in each communication.
• D)telling the truth and encouraging feedback.

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Definitions:

Human Capital Investments

The process of providing employees with education, training, and health benefits to improve their knowledge, skills, and abilities for better productivity and performance.

On-The-Job Training

A training method where employees learn and acquire skills while performing their actual job tasks.

Task-Analysis Inventory

A method used to identify and catalog the tasks performed in a particular job or role.

Comparisons Across Job Families

A method used to evaluate and analyze differences in job roles, responsibilities, and qualifications across various categories or families of jobs.