Tom Is Counseling an Employee Who Is Facing Corrective Discipline

question 68

Multiple Choice

Tom is counseling an employee who is facing corrective discipline for a serious error in judgment on the job.The employee is very upset.Tom is trying to understand how the employee feels and strives to tell the employee he knows that this is a tough time and that the employee is upset.Tom is using ________ to improve his communication with the employee.

• A)feedback
• B)empathy
• C)clear organization in his thoughts
• D)ambiguity

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Definitions:

Psychodynamic Therapy

A therapeutic approach focusing on conscious and unconscious processes to explore emotional distress.

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Psychodynamic Approaches

A set of psychological theories and therapies originating from Freudian psychology that focus on unconscious processes influencing behavior.