One of the Most Important Factors in Making Long-Term,constant Improvements

question 6

Multiple Choice

One of the most important factors in making long-term,constant improvements in a company's processes is ________ the philosophy and the tools of TQM.

• A)teaching customers
• B)teaching workers
• C)teaching vendors
• D)teaching manufacturers

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Definitions:

Reinforcement

Reinforcement in psychology is a concept in behaviorism that increases the likelihood of a response by following it with a positive stimulus or the removal of a negative one.

Partial Reinforcement Effect

The tendency for a behavior to become more resistant to extinction following intermittent reinforcement than after continuous reinforcement.

Behavioral Contrast Effect

A phenomenon observed in conditioning where the response to a conditioned stimulus changes when an alternative stimulus is presented with different reinforcement conditions.

Extinction

In behavioral psychology, the process whereby a conditioned response decreases in frequency and eventually disappears as a result of the conditioned stimulus being presented without reinforcement.