Most Businesses Have Found That Making Reasonable Accommodations for Customers

question 141

Multiple Choice

Most businesses have found that making reasonable accommodations for customers and employees have proven to:

• A)create a more pleasant environment.
• B)have attracted new customers.
• C)have attracted qualified employees.
• D)All of the above

Understand the definition and components of interactive multimedia.

Identify and evaluate suitable training techniques for developing human relations skills.

Recognize the appropriate responses and techniques for coaching employees effectively.

Define role-playing and its purpose in training.

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Definitions:

Unreliable

Lacking consistency, dependability, or accuracy in information, data, or result.

Cumulative Weighted Average Expenditures

The total cost of investments or expenditures over a period, weighted by the time each amount was invested or incurred, used in capital budgeting or to calculate interest during construction.

Useful Life

The estimated duration a fixed asset is expected to be economically useful to an organization.

Capitalized

Refers to recording an expense or cost as an asset on the balance sheet, rather than as an expense on the income statement, to spread out the expense over its useful life.