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Online Merchants Must Recognize That Customer Service Is Just as Important

question 62

True/False

Online merchants must recognize that customer service is just as important (if not more so)on the Web as it is in traditional brick-and-mortar stores.


Definitions:

Anxiety-Provoking

Describes situations, objects, or thoughts that lead to increased feelings of anxiety or distress.

Social Interaction

The process by which individuals act and react in relation to others.

Reciprocate

To respond to a gesture or action by making a corresponding one, often in kind or mutual exchange.

Intimacy

A close, familiar, and usually affectionate or loving personal relationship with another person or group.

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