Customer Surveys and Questionnaires Should

question 14

Multiple Choice

Customer surveys and questionnaires should:

• A)be short.
• B)not give biased results.
• C)use simple ranking systems.
• D)All of the above

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Definitions:

Face-to-Face Communication

Direct interaction between two or more people, where participants can see and respond to each other in real-time.

Total Message

encompasses all aspects of communication, including verbal content, non-verbal cues, and contextual factors, contributing to the overall understanding between parties.

Paralanguage

Paralanguage refers to the non-verbal elements of communication used to convey emotion and modify meaning, such as tone of voice, loudness, inflection, and pitch.

Nonverbal Communication

A form of communication that involves gestures, facial expressions, body language, and other visual cues, rather than spoken or written words.