Technology Has Little Impact on the Quality of Customer Service

question 124

True/False

Technology has little impact on the quality of customer service a small company offers.

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Definitions:

Hold Down Costs

Strategies or actions taken to minimize or reduce expenses and financial outlays in a business or personal budget.

Perception

The process by which individuals interpret and understand their environment through sensory information.

Selection

The process of choosing from a group of options or individuals, often used in contexts like recruitment, where the best candidate is selected from a pool of applicants.

Organization

A structured group of people working together towards common goals.