Allowing for the Return of Unwanted Merchandise and Providing for Product

question 22

True/False

Allowing for the return of unwanted merchandise and providing for product exchanges are necessary to maintain customers' trust and loyalty.

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Definitions:

Performance Appraisal

A structured assessment process where an employee's effectiveness and achievements are reviewed and communicated by supervisors.

Central Tendency Error

A bias in performance appraisal where evaluators unfairly rate most employees around the average or middle of the scale.

Establishment Stage

A phase in career development where individuals focus on achieving stability and success in their chosen profession.

Maintenance Stage

In behavior change models, the phase where new behaviors are sustained over time and relapse is avoided.