By Using the Internet and Automatic-Response Software Agents for Customer

question 61

True/False

By using the Internet and automatic-response software agents for customer service,companies have been able to reduce their customer service costs by up to fifty percent.

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Definitions:

Useful Life

It's the expected period over which an asset is considered usable and economically efficient for its intended purpose.

Revenue Expenditures

Outlays that are immediately charged against revenues in the period they occur, often related to the maintenance or repair of assets.

Accumulated Depreciation

Represents the total depreciation expense allocated to a tangible asset since it was put into use, reducing its book value on the balance sheet.

Useful Life

The period during which an asset is expected to be usable for its intended purpose, important for depreciation calculations.