By Using the Internet and Automatic-Response Software Agents,GE Reduced the Cost

question 67

Multiple Choice

By using the Internet and automatic-response software agents,GE reduced the cost of customer service calls from $5.00 per call when done by phone to ________ per electronically answered call.

• A)$2.50
• B)$1.00
• C)$0.20
• D)$0.05

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Definitions:

Market Components

The different elements that make up a financial market, including stocks, bonds, currencies, commodities, and derivatives.

Expected Returns

The anticipated return on an investment, estimating the average of probability-weighted returns for a given asset.

Probability Distribution

A probability distribution is a mathematical function that provides the probabilities of occurrence of different possible outcomes in an experiment.

Variability

The extent to which data points in a set differ from each other and from the mean of the set; a measure of dispersion or volatility.