The Introduction of EC Has

question 2

Multiple Choice

The introduction of EC has:

• A)decreased customer loyalty because customers can more easily shop,compare,and switch to different vendors.
• B)increased customer loyalty because customers don't have time to shop around.
• C)increased the cost of acquiring and retaining customers.
• D)decreased advertising and promotion costs.

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Definitions:

FedEx

An international courier company from America, celebrated for its expedited shipping service and for introducing a tracking system that allows for live updates of a parcel's location.

Aggregated Inventories

The combined total of all types of inventory within an organization or across a supply chain.

Finished-Goods Inventories

Stock of completed products ready for sale or shipment to customers, held by a company at any given time.

Annual Holding Cost

The total expenses associated with storing inventory over the course of a year, including warehousing, insurance, spoilage, and obsolescence.