What Has Been the Impact of the Introduction of EC

question 43

Multiple Choice

What has been the impact of the introduction of EC on customer loyalty in general?

• A)Loyalty has decreased because of customers' increased ability to shop,compare prices and features,and change vendors.
• B)Loyalty has increased because of targeted relationship marketing.
• C)There has been little change in loyalty because the impacts have cancelled each other out.
• D)It is not known whether loyalty has increased or decreased.

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Definitions:

Route Sheet

A document detailing the operations sequence, tools, and machinery needed for manufacturing a part, serving as a guide for production planning and control.

Model Life Cycles

The series of stages that a model, such as a product, service, or project model, goes through from its initiation and development to its decline and eventual discontinuation.

Time-Based Competition

Competition based on time, rapidly developing products and moving them to market.

Design for Manufacturability

An engineering practice that focuses on designing products in such a way that they are easy, cost-effective, and efficient to manufacture.