Explain the Importance of Customer Loyalty and Identify Ways to Increase

question 8

Essay

Explain the importance of customer loyalty and identify ways to increase e-loyalty.

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Definitions:

Organizational Goals

The strategic objectives that a company or an institution aims to achieve in a set time frame, guiding its operations and decision-making processes.

Employee Satisfaction

A measure of how content and fulfilled employees feel within their roles and the company, impacting productivity and retention.

Vision and Mission

Statements that articulate an organization's long-term aspirations (vision) and its core purpose and operational focus (mission).

Performance Management

The ongoing process of communication between a supervisor and an employee that occurs throughout the year, in support of accomplishing the strategic objectives of the organization.