Examlex
For most small businesses,the _____ will follow the success stage.
Emotional Intelligence
The ability to understand, use, and manage one's own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.
Cognitive Empathy
The capacity to understand another person's perspective or mental state without necessarily sharing their emotions.
Cognitive Dissonance
The psychological discomfort experienced by an individual who holds two or more contradictory beliefs, ideas, or values at the same time.
Emotional Dissonance
The conflict or inconsistency between the emotions one feels and the emotions one expresses in a professional context.
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