Mr McPiln Wants to Survey Customers on Whether They Were

question 8

Multiple Choice

Mr. McPiln wants to survey customers on whether they were happy with their customer service experience during last year's holiday season. However, Mr. McPiln is hesitant to do so because it has been a while since the customers had this experience. Mr. McPiln is concerned about:

• A) sample bias.
• B) retrospective bias.
• C) hawthorn effect.
• D) attrition.

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Definitions:

Bipolar Disorder

A psychological disorder identified by severe fluctuations in mood, which involve high points of mania or hypomania and low points of depression.

Depression

A mood disorder typified by ongoing dejection or indifference toward life’s activities, profoundly impairing everyday functionality.

Mania

A mental state characterized by excessively high energy levels, euphoria, hyperactivity, and sometimes delusions of grandeur, often seen in bipolar disorder.

Schizophrenic Person

An individual diagnosed with schizophrenia, a mental disorder characterized by disruptions in thought processes, perceptions, emotional responsiveness, and social interactions.