Reginald Noticed in His Work as a Customer Service Representative

question 2

Multiple Choice

Reginald noticed in his work as a customer service representative that the majority of the rating scales available have at least 5 to 9 response alternatives with:

• A) reverse coding.
• B) alternate forms.
• C) variability.
• D) verbal descriptors.

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Definitions:

Homeostasis

The process by which a living organism or cell maintains a stable internal environment despite changes in the external environment.

Shiver

An involuntary response to cold or fear, producing rapid, rhythmic muscle contractions to generate heat.

Hiking

A recreational activity that involves walking in nature, often on trails or paths.

Myosin Phosphatase

An enzyme that dephosphorylates myosin light chains, which plays a crucial role in muscle relaxation and cell motility.