Encounters Are Face-To-Face Interactions with One or More Other People

question 63

Multiple Choice

Encounters are face-to-face interactions with one or more other people.In modern societies,most of the encounters we have are with:

• A)our best friends
• B)people we do not like
• C)coworkers
• D)our family members
• E)strangers

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Definitions:

Balanced Scorecard

A strategic planning and management system used to align business activities with the vision and strategy of the organization by monitoring performance against strategic goals.

Customer Measures

Metrics used by businesses to evaluate the satisfaction and experience of their customers.

Internal Business Process Measures

Metrics that evaluate the efficiency and effectiveness of a company's internal processes.

Customer Satisfaction

A measure of how products and services supplied by a company meet or exceed customer expectation.