In a Decision-Making Framework Presented in Chapter One, the Term

question 55

Multiple Choice

In a decision-making framework presented in Chapter One, the term "dumb luck" refers to a situation when the following occur:

• A) Good decision quality and good outcome quality.
• B) Good decision quality and bad outcome quality.
• C) Bad decision quality and good outcome quality.
• D) Bad decision quality and bad outcome quality.

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Definitions:

Cognitive Dissonance

A state of mental discomfort experienced by an individual who holds two or more contradictory beliefs, ideas, or values at the same time.

Change

The process of becoming different, often involving alteration, transformation, or transition.

Belief

An acceptance that something exists or is true, especially one without proof.

Organizational Citizenship Behavior

Discretionary behavior that is not part of an employee's formal job requirements, but that nevertheless promotes the effective functioning of the organization.