Exhibit 12.5 The Following Questions Use the Information Below

question 77

Multiple Choice

Exhibit 12.5
The following questions use the information below.
The owner of Sal's Italian Restaurant wants to study the growth of his business using simulation. He is interested in simulating the number of customers and the amount ordered by customers each month. He currently serves 1000 customers per month and feels this can vary uniformly between a decrease of as much as 5% and an increase of up to 9%. The bill for each customer is a normally distributed random variable with a mean of $20 and a standard deviation of $5. The average order has been increasing steadily over the years and the owner expects the mean order will increase by 2% per month. You have created the following spreadsheet to simulate the problem.
-One reason to use queuing models in business is

• A) to trade-off the cost of providing service and the cost of customer dissatisfaction
• B) to maximize the number of service providers
• C) to minimize the cost of providing service
• D) all of the above

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Definitions:

Components

Fundamental parts or elements that make up a system, process, or compound.

Importance

A measure of significance or value given to an idea, object, or action.

Looking-Glass Self

A social psychological concept that suggests people form their self-identity based on how they believe others perceive them.

Unbiased Processing

Refers to the ability to evaluate information and make decisions without prejudice or distortion by personal beliefs.