Exhibit 13.1 The Following Questions Are Based on the Output Below

question 71

Multiple Choice

Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system.
-Joe's Copy Center has 10 copiers. They break down at a rate of 0.02 copiers per hour and are sent to the service facility. What is the average arrival rate of broken copiers to the service facility?

• A) 0.02
• B) 0.2
• C) 10
• D) It cannot be determined from the information provided.

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Definitions:

Demographic Segmentation

The division of a market into segments based on demographic factors like age, gender, income, education, and family size to target specific customer groups.

Behavioral Segmentation

The process of dividing a market into groups based on consumer behaviors, such as purchasing habits or product usage.

Consumer Comparison

The process by which consumers evaluate multiple products, services, or providers against each other based on criteria such as price, quality, and features.

Goods And Services

Products and activities that fulfill the needs or wants of consumers, where goods are physical items and services are intangible benefits.