Exhibit 13.6 The Following Questions Refer to the Information and Output Below

question 28

Short Answer

Exhibit 13.6
The following questions refer to the information and output below.
The university computer lab has 10 computers which are constantly being used by students. Users need help from the one lab assistant fairly often. Students ask for help at a Poisson rate of with an average of 4 requests per hour for any one computer. The assistant answers questions as quickly as possible and the service time follows an exponential distribution with mean of 1 minute per help session. The following queuing analysis spreadsheet was developed from this information.
-Refer to Exhibit 13.6. What is the Kendall notation for this system?

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Definitions:

MSP

Managed Service Provider, a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.

Slide Thumbnails

Small visual previews of individual slides in a presentation used for easy navigation and organization.

Surround

To enclose or envelop something on all sides, often used in the context of text wrapping or border creation.

Symbols

Characters or graphics used to represent an object, function, or process, often used in mathematics, chemistry, and maps.