Exhibit 13.5 The Following Questions Refer to the Information and Output Below

question 62

Short Answer

Exhibit 13.5
The following questions refer to the information and output below.
A computer printer in a large administrative office has a printer buffer (memory to store printing jobs) capacity of 3 jobs. If the buffer is full when a user wants to print a file the user is told that the job cannot be printed and to try again later. There are so many users in this office that we can assume that there is an infinite calling population. Jobs arrive at the printer at a Poisson rate of 55 jobs per hour and take an average of 1 minute to print. Printing times are exponentially distributed. The following queuing analysis spreadsheet was developed from this information.
-Refer to Exhibit 13.5. Based on this report how long does a computer user have to wait for his/her job to be completed?

---

Definitions:

Attracted

Drawn towards or interested in something or someone due to appealing qualities.

Performance Norms

The accepted standards or expectations regarding performance levels within a group or organization.

Team Cohesiveness

The extent to which members of a team are bonded together and committed to achieving common goals.

Remedies

Legal means for enforcing a right or redressing a wrong; can involve financial compensation or other forms of relief.