Exhibit 13.1 The Following Questions Are Based on the Output Below

question 69

Multiple Choice

Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system.
-Refer to Exhibit 13.1. What is the average amount of time spent waiting in line?

• A) 0.375
• B) 0.50
• C) 2.25
• D) 3.00

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Definitions:

Social Injustice

Unfair practices or situations in society where individuals or groups are discriminated against or denied equal rights or opportunities.

Servant Leadership

A leadership philosophy that emphasizes the leader's role as serving the needs of others, prioritizing employee welfare and community service.

Ethical Behavior

Conducting oneself with a set of moral principles, standards of behavior, or set of values, especially in a professional context.

Performance Appraisal

A systematic evaluation of an employee's job performance and productivity in relation to pre-established criteria and organizational objectives.