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Exhibit 13.6 The Following Questions Refer to the Information and Output Below

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Exhibit 13.6
The following questions refer to the information and output below.
The university computer lab has 10 computers which are constantly being used by students. Users need help from the one lab assistant fairly often. Students ask for help at a Poisson rate of with an average of 4 requests per hour for any one computer. The assistant answers questions as quickly as possible and the service time follows an exponential distribution with mean of 1 minute per help session. The following queuing analysis spreadsheet was developed from this information. Exhibit 13.6 The following questions refer to the information and output below. The university computer lab has 10 computers which are constantly being used by students. Users need help from the one lab assistant fairly often. Students ask for help at a Poisson rate of with an average of 4 requests per hour for any one computer. The assistant answers questions as quickly as possible and the service time follows an exponential distribution with mean of 1 minute per help session. The following queuing analysis spreadsheet was developed from this information.   -Refer to Exhibit 13.6. Based on this report what is the average number of students waiting to be helped?
-Refer to Exhibit 13.6. Based on this report what is the average number of students waiting to be helped?

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Definitions:

Need

A requirement for something because it is essential or very important.

Drive-reduction Theory

A psychological motivation theory suggesting that the act of fulfilling basic physiological needs reduces drive and generates a state of psychological equilibrium or satisfaction.

Famine

A severe shortage of food resulting in widespread hunger, malnutrition, and increased mortality.

Arousal Theory

The theory suggesting that people are motivated to maintain an optimal level of arousal for their best performance.

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