Referring to Workplace Dynamics, What Are Micro-Aggressions? Provide Three Examples

question 101

Essay

Referring to workplace dynamics, what are micro-aggressions? Provide three examples of a micro-aggression. In which ways can micro-aggressions have negative impacts on an individual?

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Definitions:

Communications Gap

A mismatch between customers' expectations based on a company's promotional messages and the actual service or product delivered.

Standards Gap

The discrepancy that occurs when the perceived quality or performance of a product or service falls short of the expected or promised standards.

Knowledge Gap

The divergence in information that occurs when one party possesses more or superior information compared to another, often leading to unequal opportunities and outcomes.

Delivery Gap

The discrepancy between a company's service quality specification and the actual service delivery, often leading to customer dissatisfaction.