According to Carol Gilligan's Model of Moral Development, Women, More

question 190

True/False

According to Carol Gilligan's model of moral development, women, more than men, tend to stress the importance of maintaining interpersonal relationships and responding to the needs of others.

Understand the importance of tailoring sales presentations to the customer's specific needs and buying process.

Recognize the role of effective communication and listening skills in addressing customer reservations and building relationships.

Comprehend the significance of demonstrating service quality dimensions (reliability, responsiveness, assurance, empathy, tangibles) to foster customer loyalty and renewals.

Acquire knowledge on the impact of salesperson behaviors and attitudes on customer perceptions and satisfaction.

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Definitions:

Psychoneuroimmunology

The study of how psychological processes, the nervous system, and the immune system interact and affect each other.

Behavior

Actions or reactions of an individual or system in response to external or internal stimuli.

Nervous System

The complex network of nerve cells and fibers that transmits nerve impulses between parts of the body, facilitating all bodily functions and responses.

Immune System

The body's defense network designed to guard against infections and other pathogens through a complex system of cells, tissues, and organs.