Which of the Following Statements About Gender and Emotion Is

question 108

Multiple Choice

Which of the following statements about gender and emotion is TRUE?

• A) Scientific evidence shows that there are no differences between males and females in either the degree of emotion experienced or in the expression of emotions.
• B) Males are much more emotionally expressive than females in almost every culture studied.
• C) In private situations, women show less emotion than men do, but in public situations, men display much more emotion than women.
• D) In American culture, women tend to be more emotionally expressive than men.

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Definitions:

Difficult Customer

A customer who presents challenges beyond the norm through their demands, behavior, or expectations, requiring careful handling.

Calmed Down

Entering a state of relaxation after being previously agitated or excited, reducing stress or anger.

External Customer

A person or entity that purchases goods or services from a business but is not an employee or part of the organization.

Self-Esteem Trap

The circumstance that comes from taking a customer’s attack personally and letting it affect your self-esteem.