Imagine That a Close Friend Turns to You for Help

question 45

Multiple Choice

Imagine that a close friend turns to you for help with personal problems and high stress levels. According to the research presented in the textbook, which of the following may NOT be helpful?

• A) Be a good listener and show concern and interest.
• B) Talk about yourself and your own problems and give unsolicited advice.
• C) Ask questions that encourage the person under stress to express his or her feelings and emotions.
• D) Express understanding about why the person is upset.

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Definitions:

Role Conflict

An employee's recognition that demands of the job are incompatible or contradictory.

Family-Friendly Policies

Work policies that accommodate employees' needs for a better work-life balance, such as flexible working hours or parental leave options.

Federal Law

Legislation passed by the national government of a country, which applies across all states and territories within that country.

Layoffs

The termination of employment for a group of employees, often due to economic downturns, organizational restructuring, or cost-cutting measures.